Resolve learns your product, handles routine questions the moment they arrive, and hands off to your team the moment it's out of its depth. No dead ends. No guessing.
Support teams don't burn out from hard problems. They burn out from easy ones, repeated endlessly, while the hard ones wait in the same queue.
Response times slip as ticket volume grows faster than headcount, and every ticket waits behind the one before it.
Generic chatbots make it worse — customers loop through canned answers, then land on a human anyway, just angrier.
Context gets lost every time a ticket changes hands, so customers repeat themselves and agents repeat the same lookups.
Hiring doesn't scale linearly with tickets — every new agent is months of ramp-up before they're fast.
Not a chatbot bolted onto a help center. Resolve reads your docs, your past tickets, and your product itself — then acts like someone who's actually used it.
Refunds, password resets, order status, plan changes — Resolve handles the repetitive 70% of tickets end to end, not just with an FAQ link.
Trained on your docs, changelog, and past resolved tickets — kept current automatically, so answers don't go stale the week after launch.
When a question needs judgment, policy exceptions, or an apology that means something — it routes to your team with full context, not a cold transfer.
Every message is scored before Resolve replies. Confident and routine → it answers. Anything else → it's already writing the handoff notes for your team.
Confidence, not guessing. If Resolve isn't sure, it says so — and loops in a human instead of improvising.
Policy edge cases escalate automatically. Refund exceptions, legal questions, angry customers — flagged before they're mishandled.
Full context, zero repeats. Your teammate opens the ticket already knowing everything the customer just said.
Resolved tickets are logged, not hidden — your team sees exactly what was handled and why.
Drop Resolve into your existing helpdesk — nothing to migrate, no new tab for your team to learn.
Tracking lookups, delayed shipments, exchanges — resolved against live order data, not a static script.
Plan upgrades, invoice questions, refunds within policy — handled instantly, exceptions routed to your team.
Resolve gathers both sides of the story and hands your team a clear summary instead of a raw thread.
"We stopped dreading Monday queues. Resolve clears the routine stuff before we've had coffee."
"The handoffs are the real win. It doesn't guess — it tells us exactly what it's unsure about."
"Set up in an afternoon, genuinely. Our CSAT hasn't dropped a point since switching on."
No months-long implementation. Connect what you already have.
Point Resolve at your help center, docs, and past ticket history. It reads and indexes everything — no manual tagging or training data to write.
Tell it what always goes to a human — refund amounts over a threshold, legal terms, VIP accounts — or trust the default confidence model.
Works inside Zendesk, Intercom, Front, or plain email. Your team keeps their existing tools; Resolve just starts answering.
Every plan includes unlimited team seats. You only scale spend as ticket volume grows.
Set up Resolve in an afternoon. Your team handles what actually needs them.
Start free — no card needed